Where can I find a replacement head cover for my Golf club?
We offer head covers for our current product line in our online shops at ClevelandGolf.com or Srixon.com or XXIOUSA.com. If the head cover you are looking for is not available there, please contact our Customer Experience team at (800) 999-6263, or via email at CONTACT US, with your inquiry and we can see if that item is available at that time.
Where do I get information on Corporate or ASI Sales?
Please contact our Customer Experience team at (800) 999-6263, or via email at CONTACT US, with your inquiry and we will provide you with assistance.
I am a consumer; am I able to purchase directly from YOU over the phone?
Unfortunately, we do not allow consumers to purchase directly over the phone. To purchase directly from us, please visit our websites at ClevelandGolf.com or Srixon.com or XXIOUSA.com. Otherwise, you can also purchase products through any of our authorized dealer retail locations. Please visit the Cleveland Golf Dealer Locator, Srixon Dealer Locator, or XXIO USA Dealer Locator to find a store near you.
I have lost a club in my iron set, where am I able to find a replacement?
We keep inventory for up to two years after the date of release. If it is an older product, please call our Customer Experience team at (800) 999-6263 and they are able to guide you towards authorized resellers who may have the club you are looking for.
What is the status of MY order?
For information on your order, you can check the status of your order through one of the links below
How will the charge show up on my PAYMENT card STATEMENT?
The charge for your order appears on your payment card statement as: "Cleveland Golf"
I am receiving an error message stating “Your order could not be processed. Prior submitting again, please review the billing information you have supplied is accurate.
If you are receiving this message, in most cases this is either due to a simple issue with your billing address or an incorrect credit (debit) card security code (CVN). Please ensure the billing address you are supplying matches exactly what your credit (debit) card issuing bank has on file. If you make multiple attempts in failure, please contact your card issuing bank to verify the supplied billing address matches their information on file. Please note, if multiple attempts are made in failure, even though the transaction wasn’t successful, your card issuing bank might verify the funds available and mark it as a temporary authorization. This is not a charge and Srixon / Cleveland Golf / XXIO will not proceed in processing these failed transactions. Typically these temporary authorizations will drop off your account within 2-5 business days, but please contact your card issuing bank for any questions or to expedite.
Do you charge Sales Tax?
Yes, Srixon / Cleveland Golf / XXIO is required to charge applicable sales tax on purchases made on ClevelandGolf.com or Srixon.com or XXIOUSA.com. Sales tax is calculated based on the state and local taxes of the shipping address you provide during checkout.
WHEN WILL MY ORDER SHIP?
Srixon/Cleveland Golf ships orders every business day (Monday-Friday excluding holidays). Below are the processing times before shipping, keep in mind these times vary depending on product availability.
- Stock: 3-4 Business Days
- Custom/ Confugured: 4-6 Business Days
- Personalized: 7-10 Business Days
WHEN WILL I RECEIVE MY ORDER?
After your order has been processed and picked up by the carrier, delivery times vary between 1-5 days depending on the location of your shipping address and carrier.